Cuddle Tag – Terms & Conditions

Welcome to Cuddle Tag! By browsing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order — because your pets deserve only the best.

1. Definitions

  • Cooling-off Period: You may cancel your order within 14 days without providing a reason.

  • Consumer: An individual purchasing pet ID tags, blankets, or accessories for personal, non-commercial use.

  • Distance Contract: A purchase agreement completed remotely through our website.

  • Durable Medium: A way to store information unchanged (e.g., email).

  • Right of Withdrawal: Your right to cancel a purchase within 14 days of receiving your item(s).

2. Applicability

These Terms apply to all purchases made through the Cuddle Tag website. By placing an order, you confirm that you’ve read, understood, and accepted these Terms. If any part conflicts with local consumer laws, the version that provides you more protection will apply.

3. Our Offer

At Cuddle Tag, we promise to:
✅ Provide clear product descriptions and high-quality images of our pet ID tags, blankets, and accessories.
✅ Offer transparent pricing, including all applicable taxes and shipping fees.
✅ Occasionally offer promotions that may change without prior notice.

4. Order Process

  • A purchase contract is created once your payment is successfully processed.

  • You will receive a confirmation email shortly after ordering.

  • All payments are processed securely.

  • We reserve the right to cancel any order due to pricing errors or suspected fraud.

5. Right of Withdrawal

  • You may cancel your order within 14 days of receiving your item(s).

  • Contact us via email to initiate a return.

  • Items must be unused and in their original packaging.

  • Refunds are processed within 14 days of receiving the returned product(s).

6. Returns & Refunds

  • Return shipping is at the customer’s expense unless the item is faulty or incorrect.

  • Refunds are issued to the original payment method.

  • Used, washed, or damaged items (including blankets and tags) are not eligible for return unless defective.

7. Pricing

  • All prices are listed in USD.

  • Promotional prices are valid only during the stated promotional period.

  • Cuddle Tag reserves the right to correct any pricing errors.

  • International customers are responsible for customs duties and taxes.

8. Product Quality & Warranty

  • All items are accurately described and inspected before shipment.

  • Claims for damaged or faulty products must be made within 14 days of delivery.

  • Warranty does not cover misuse, neglect, or unauthorized alterations.

9. Shipping & Delivery

  • Orders ship to the address provided during checkout.

  • Standard delivery timeframe is within 30 days unless otherwise stated.

  • We’ll notify you of any significant delays.

  • If an item becomes unavailable, we may offer a suitable replacement or a full refund.

10. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure gateways.

  • Contact our support team immediately if you notice any billing issues.

11. Complaints & Support

  • Report any concerns within 7 days of receiving your order.

  • We aim to respond within 14 business days.

  • Valid claims may lead to a refund, replacement, or repair.

12. Dispute Resolution

We’re committed to resolving any issues fairly. If needed, unresolved matters may be referred to a third-party mediator.

13. Force Majeure

We are not liable for delays or disruptions caused by events beyond our control, such as natural disasters, strikes, or system outages.

14. Changes to Terms

We may update these Terms periodically. The most current version will always be available on our website.



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